Coronavirus adjustments to banks’ working hours

Banks have reorganized their working hours while implementing many measures against the new type of coronavirus (Covid-19) outbreak.

The Turkish banking sector has implemented a package of measures to minimize both the economic and social impacts of the coronavirus outbreak.

Banks, which have taken very important steps such as postponement of loan installment payments, debt restructuring, additional limit increase in order to prevent the real sector, companies, SMEs and households from having economic difficulties in this process, have also changed the counter service hours in branches.

While some of the banks reduced their working hours to 12.00-17.00, some banks announced that they would accept customers between 09.00-17.00.

Akbank

Akbank has taken important measures to minimize contact, one of the most important factors in the spread of the pandemic.

In this context, the bank, which recommends using Akbank Mobile, Akbank Internet, ATMs and Akbank Customer Contact Center at 444 25 25, has increased the daily free withdrawal limit for cash needs to 5 thousand liras for a month, and the daily free withdrawal limit with Akbank Mobile QR code without contacting the ATM to 5 thousand liras.

The Bank limited meetings and moved them to digital channels. The bank, which divides teams in certain areas to work in different locations for the continuity of operational processes, switched to a remote working model in all units as of March 18, within the scope of possibility and at certain rates.

In some branches that do not have the opportunity to work remotely, the bank granted administrative leave to employees on a rotating basis and changed the working hours of the branches to 12.00-17.00.

Alternatif Bank

Due to the coronavirus outbreak, Alternatif Bank started offering banking services at all branches between 12:00-17:00.

The bank increased the daily withdrawal limit from ATMs to 3 thousand liras and made EFT and money transfer transactions free of charge for a month as of March 17 via internet and mobile banking channels.

DenizBank

DenizBank also changed its working hours in order to prevent the spread of the coronavirus outbreak and protect public health.

DenizBank, which will provide services from branches between 12.00-17.00 starting from today, noted that banking transactions can be performed 24/7 through digital channels such as MobilDeniz, internet branch, DenizKartım and fastpay, ATMs or contact centers by calling 0850 222 0 800.

DenizBank will not charge any fees for EFT and money transfer transactions to be made through these channels until April 16.

In order to provide uninterrupted service to its customers while protecting the health of its employees, the bank switched the teams working at the headquarters to work from home on a planned basis and announced that the employees working at the branches will provide service alternately for a week on a planned basis.

Garanti BBVA

Garanti BBVA reorganized the working hours of its branches within the scope of coronavirus measures.

As of March 23, the bank, which started to serve between 12.00-17.00, increased the daily withdrawal limits from ATMs to 5 thousand liras as the highest amount until a new evaluation in order for its customers to make their financial transactions faster and easier.

The Bank granted administrative leave to all employees who serve at all locations such as headquarters, regional directorates or branches and who are in the risk group defined by the Ministry of Health, while allowing most of its employees to continue their work from their homes with the remote access model, with the technological infrastructure prepared as of Tuesday, March 17.

Halkbank

Prioritizing the health of its customers, Halkbank announced that customers can easily perform their banking transactions 24/7 through mobile, internet branch, Bank24s and Halkbank Dialog channels without going to branches.

The bank, which made EFT and money transfer transactions from the internet branch and Halkbank mobile free of charge, provided the opportunity to withdraw up to 5 thousand liras per day from Bank24s with a card and Halkbank mobile QR code.

Halkbank will continue to serve its customers between 09.00-17.00 from the branches.

QNB Finansbank

QNB Finansbank has initiated many practices as a precautionary measure since the Covid-19 outbreak, which has affected the world and Turkey, started to be on the agenda abroad.

In order to protect the health of its customers and employees, the bank regulated its branch working hours and started providing services between 12.00-17.00 hours in all branches from the beginning of the week.

The bank granted administrative leave to pregnant and chronically ill employees, and provided the necessary facilities to employees with children who requested leave because they had no one to take care of them.

The bank allowed a controlled number of customers to enter the lobby area of the branches to carry out transactions, and made plans to keep as many employees as required by branch traffic in order to protect the health of branch employees.

The bank directed the rest of the employees to work from home or to be considered on administrative leave.

In this process, the bank encouraged customers to use ATMs and alternative channels such as mobile branches, internet branches and call centers, and temporarily increased the daily withdrawal limits from ATMs by card and QR code to 5 thousand liras for the convenience of customers.

Şekerbank

Şekerbank changed its branch working hours to 12.00-17.00 as part of the practices implemented to ensure the health of customers and employees and to ensure service continuity.

In line with the goal of reducing the number of people in collective spaces with all employees in the risk group defined by the Ministry of Health, most of the employees continued their shifts from home with remote access method, while all customer visits and meetings planned to be held outside were stopped and the meetings were moved to teleconference or video conference platforms.

Şekerbank also made EFT and money transfer transactions from the internet branch and Şeker Mobile Branch free of charge until April 30.

TEB

TEB has implemented the necessary measures in line with the decisions and measures taken by the authorities within the scope of Covid-19 effects.

The bank, which started accepting customers from its branches between 12-00-17.00 as of yesterday, provides a healthy environment by regularly cleaning the branch interior and waiting areas with hygienic materials. The bank temporarily increased the daily withdrawal limit at ATMs to 3 thousand liras.

TEB recommends that customers primarily use mobile banking applications CEPTETEB and CEPTETEB İŞTE, internet branch and ATMs in order to make their banking transactions quickly.

VakıfBank

VakıfBank has implemented a number of measures for both its customers and employees within the scope of the pandemic. Bank branches will continue to operate between 09.00-17.00 hours in accordance with the measures announced by the Ministry of Health.

The bank has made EFT and money transfer transactions to be made through mobile, internet banking, mobile assistant, ATM and call center channels free of charge until April 21.

Providing the opportunity to withdraw up to 5 thousand liras per day free of charge from ATMs for cash needs, the bank made cardless money deposits free of charge through ATMs with no limit on the number and amount.

VakıfBank implemented the necessary actions to minimize the intensity in branches and the contact of people with each other.

Yapı Kredi

Yapı Kredi closely followed the developments regarding the COVID-19 pandemic, which threatens public health globally, and implemented many protective measures and decisions in addition to the measures taken by the World Health Organization and the Ministry of Health.

Within the framework of the protective measures taken for the health of customers and employees, Yapı Kredi announced that all of its branches will be open between 12:00-17:00 on weekdays as of yesterday, and stated that banking transactions can be made primarily through Yapı Kredi Mobile, Yapı Kredi Internet Branch, customer contact center and ATMs.

The bank postponed all trainings, meetings, events and organizations, and work requiring travel until further notice.

Most of the bank’s employees have been working from their homes with remote access model since March 17, with the technological infrastructure prepared. The bank has made it compulsory for all employees who come into contact with money in branches to work with gloves.

Ziraat Bankası

Ziraat Bank advised customers to use digital channels by prioritizing their health.

The bank, which made EFT and money transfer transactions free of charge for a certain period of time through ATMs, internet, mobile banking channels and customer contact centers, increased the daily minimum withdrawal limit to 5 thousand liras.

Ziraat Bank will continue to serve its customers between 09.00-17.00 from the branches.

Source: https://www.aa.com.tr/tr/ekonomi/bankalarin-calisma-saatlerine-koronavirus-ayari/1777052

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