In the written statement made by the Ministry of Commerce, it was stated that, within the scope of the fight against Covid-19, measures such as social isolation, curfews for certain age groups, regulations on the working hours of stores, and the closure of shopping malls have recently led consumers to online shopping via communication tools such as the internet, telephone and mobile applications. It was stated that he directed
It was reported that during this period, it was observed that shopping sites with fake titles, which were established to deceive consumers, caused grievances by not sending any goods in return for the prices they collected for the orders they received, or by sending goods of different and lower quality than the purchased goods.
The statement included suggestions on what consumers should do to avoid inconvenience when purchasing goods or services online via the distance method, and the following was noted:
“A preliminary examination should be made regarding the seller or provider’s address, landline phone number, tax number, Central Registry System and Electronic Commerce Information System registration, trust stamp information and whether there is a customer complaint plan regarding the complaints and resolution of the complaints. Comparing the price of sellers or providers with the prices of alternatives that meet the same needs, starting the website address bar with the ‘https://’ extension, especially in referrals made through social media, preliminary information forms that must be submitted to consumers within the scope of Law No. 6502 before payment, will be received. “It is of great importance to control the quality of the goods or services, their price, the title of the seller or provider and similar issues.”
In the statement, which points out that if a shorter period is not specified for the goods or services to be purchased through a distance contract, it is necessary to receive confirmation regarding the delivery within 30 days, it is stated whether there is a right of withdrawal regarding the goods or services sold, this right can be used unconditionally and within 14 days, and if it is used, It was stated that matters such as the need for a refund to be made within 14 days should be learned.
In the statement, it was also noted that it is important to check whether the legal regulations are included in the preliminary information and said, “Paying attention to the issues of offering payment opportunities with 3D Security (3D Security) or virtual cards and the preference of such payment methods by our consumers, purchasing goods online with distance contracting” “It is extremely important for our consumers who receive the service to not be victimized.” The statement was included.
In the statement, it was stated that if consumers’ disputes with sellers regarding distance contracts cannot be resolved despite paying attention to all these issues, they can apply to consumer arbitration committees for disputes under 10 thousand 390 liras, and to consumer courts for disputes exceeding this amount.
Source: https://www.aa.com.tr/tr/ekonomi/ticaret-bakanligindan-internet-alisverisi-uyarisi/1807412
